NCS GLOBAL are seeking an experienced Business Excellence / Quality Assurance Manager to lead quality improvement initiatives across the organization. The ideal candidate will be responsible for developing and implementing quality control policies, monitoring key performance indicators (KPIs), and fostering a culture of continuous improvement. This role requires a strategic mindset, strong leadership abilities, and a deep understanding of quality management systems.

Key Responsibilities:

1. Oversee quality assurance and process improvement initiatives across departments.
2. Develop and implement quality control policies and procedures.
3. Lead training programs on quality assurance processes.
4. Monitor key performance indicators (KPIs) and recommend improvements.
5. Drive continuous improvement initiatives, ensure quality standards, and foster a culture of excellence within the organization.
5. Prepare reports and present findings to senior management.

Qualifications:

1. 5+ years of experience in business excellence or quality assurance roles.
2. Strong leadership and problem-solving skills.
3. Excellent communication and project management abilities.
4. Knowledge of quality management systems.